transition acknowledge requires assignor,assignee,manager roles, but normally we don't set role defintion on all kind of system event objects since those are not for end user
thus when call acknowledge in case of exception raise error below
UnsupportedWorkflowMethod: Transition system_event_workflow/acknowledge unsupported for <Maileva Exchange at /nexedi/system_event_module/xxx>. Current state is 'confirmed'.let's change a bit the process and let alarme to check/change the events